• Terms of service

Terms of service

Welcome to House of Emary. These Terms of Service outline the guidelines for using www.houseofemary.com and purchasing our products. By accessing or placing an order through our website, you agree to these Terms.

We encourage you to read them carefully to ensure a smooth and transparent experience.

1. USE OF WEBSITE

House of Emary reserves the right to manage access to the website, including limiting or declining service where necessary to maintain the integrity, security, or values of the brand.

2. PRODUCT INFORMATION & FRAGRANCE EXPERIENCE

We make every effort to present our products accurately. However:

  • Visual representations may vary slightly due to photography or screen settings.

  • Fragrance experience is deeply personal and may differ based on individual preferences and skin chemistry.

These variations are natural and do not indicate a product defect.

3. PRICING & AVAILABILITY

Prices, offers, and product availability are subject to change without notice.
In the rare event of a pricing or listing error, House of Emary reserves the right to cancel or adjust the order with appropriate communication.

4. PAYMENTS

Payments are processed through secure, authorized gateways.
House of Emary does not store or have access to your payment details and is not responsible for third-party payment processing delays or errors.

5. SHIPPING & DELIVERY

Delivery timelines provided are estimates.
Once an order is dispatched, responsibility for delivery rests with the logistics partner, and ownership of the product transfers to the customer.

6. RETURNS, EXCHANGES & REFUNDS

Due to the nature of fragrances:

  • Opened or used products are not eligible for return or exchange.

  • In case of damaged, defective, or incorrect items, please notify us within 24 hours of delivery with supporting images or videos.

Each request is reviewed carefully to ensure fairness and product integrity.

7. PRODUCT USE & SENSITIVITY

We recommend conducting a patch test prior to full use.
House of Emary cannot be held responsible for individual sensitivities or reactions, as results may vary.

8. INTELLECTUAL PROPERTY

All website content, branding, and creative material are owned by House of Emary.
Unauthorized use or reproduction is not permitted.

9. INSPIRATION STATEMENT

Our fragrances may draw inspiration from global scent families.
House of Emary operates independently and is not affiliated with any designer or trademarked fragrance brand.

10. LIMITATION OF LIABILITY

To the extent permitted by law, House of Emary’s liability shall be limited to the value of the purchased product.
We are not liable for indirect or consequential damages.

11. GOVERNING LAW

These Terms are governed by the laws of India, with jurisdiction limited to the courts of Mumbai.

12. UPDATES TO TERMS

We may update these Terms from time to time to reflect changes in operations or legal requirements. Continued use of the website indicates acceptance of the updated Terms.

13. CONTACT

For assistance, please reach out to:

Email: houseofemary@gmail.com
Website: www.houseofemary.com